In my last post of January 2016 I wrote about the META position: http://ritajaskolla.com/meta-step-up/
It´s the mental position I strongly recommend when you face a bigger decision in life, which is complex. Looking down from a distance, down onto the scene of where the problem is placed allows you to at least think unemotional and more rational about what you will deal with soon. It helps you keeping your´s wits about one. Or as we says in Germany: keeping a clear head.
How it works to mentally get away from a bothering situation? This is what you can mentally do when trying it for the first time: STOP the scene (like stopping a movie for a while) in which you´re actively in and put yourself out of this scene. Place yourself on a high wall, like from an arena. It´s a peak position – I created a simple sketch for you!
The benefit from a mentally high view position is that you can see everything or all single “parts” of which you have to take care of. You have a chance to spot all involved people which need to be informed. You see processes which are involved and need to be adjusted. You see where situations might lead to, thinking of those “linked decisions” of which we can´t think sufficiently early. It´s the decisions we will have to make in the future, when we choose 1 solution alternative.
If someone fights for something specific you have the chance to spot the topic, the issue. You can ask who´s involved, you can figure out who´s the opponent and why, you can check the goal: where is the problem and why is it there? You can see influencing variables and figure out where they come from, to start minimizing, when necessary. The big picture is relevant, once you can see it all you can adjust the trouble inside of it.
In case a customer is involved in the trouble-scenario:
ask what the trouble is about – what was missing or different? What went wrong? Was something else expected than received? From the information you get you turn to your business and figure out who´s involved with the trouble – find all parts of the big picture, before you start evaluating only half of the truth. The more you know the faster you solve problems. Being fast and well informed is the main part of the customer service.
You simply see everything real quick when standing on the wall of the trouble arena! Watch this short video clip and simply, be META !
BE A DECISION MAKER. BE OUTSTANDING.
rita jaskolla – Leadership Architect –