You either work and live in a culture of indecision or of decision making.
So, what if? What if you struggle in an indecisive culture and now it´s time to make the relevant decision? How do you move the team to the next level? There´s one important method to use – the dialogue.
Dialogue is the basic unit of work in an organization. The quality of the dialogue determines how people gather and process information, how they make decisions, and how they feel about one another and about the outcome of these decisions. Dialogue can lead to new ideas and speed as a competitive advantage<
….the author Ram Charan points this out clearly.
To use a leading dialogue, each leader needs to work with openness and honesty. This sets the tone for the entire organization. It is the key to sharing information and to clarify disagreements. Dialogue means to speak with another person, and not to give a speech. The most effective dialogue is based on factual information, without any evaluation and without any emotional manipulation. Talk facts!
Speak friendly and (tend to) explain some of your information rather, than throwing it on the table. If people understand WHY things are going to be decided “this way” they will accept and support it more quickly. If you come up with facts first and an explanation of the “why”, which is part of your competence, you already set the direction for the dialogue.
Make sure the team asks questions! Encourage them to ask! Have the answers at hand (!)
If complaints are first, brush them off the table with a polite “no complaints yet, thanks, that´s no start for a dialogue” and go ahead asking questions to get more information. Remember to avoid any evaluation in your communication – maybe train it with someone to get rid of this habit !
To get back into balance when talking facts only, don´t forget to thank your counterparts for their questions, information or complaints – whatever comes up. Kind words soften the rather “cold” communication style.
As a take-away let me recap for you:
to turn an indicisive culture into a rather decisive culture, use dialogue and implement honest facts, only. Be open and avoid any evaluation in your dialogue and cut off, any evaluation from others about what you´ve said. That´s Kindergarten – and it doesn´t lead the indecisive culture anywhere.
BE A DECISION MAKER. BE OUTSTANDING.
rita jaskolla – Leadership Architect